Delight.ai has been a game changer. Our CX team is highly satisfied and more proactive than ever. It’s transforming how we manage customer conversations.
Martina PanzaHead of CX, Norse Atlantic Airways
ExploreMeet delight.ai, your
Agent-as-a-Service
The smart AI concierge that turns every customer moment into recognition, loyalty, and growth.
View demoThe platform to turn deflection
into resolution
Personalization, connection, and autonomous resolution - built into a single platform.
Omnipresence
Always on chat, voice, SMS, email, and WhatsApp. Now with Voice 2.0.
FYC + AMP
A living, always-updated understanding of every customer.
Agent Steward
AI that takes full ownership from first message to final confirmation — across every party, every step.
Trust OS
AI that polices, improves, and learns from every conversation — zero touch.
Autonomous resolution.
One owner, start to finish.
Agent Steward sits between your customer and every system, team, and partner, coordinating everything in parallel so nothing falls through the cracks.
Delight every customer and turn them into lifelong fans.
Delight.ai builds a living understanding of every customer—who they are, what they love, and what they need next.
Powered by memory, delight.ai makes every conversation personal and every customer valued.
Every conversation builds memory. Every memory makes the next conversation more personalized, sparking unexpected delight.
Omnipresence: Always present, always connected.
Delight.ai maintains memory across chat, SMS, email, and voice. Reengage after a drop-off without missing a beat.
Delight.ai's voice support feels natural, personal, and instant—in any language.
Like a true concierge, delight.ai anticipates customer needs before they ask. Turn every moment of service into a moment of surprise.
AI purpose-built for your industry’s toughest challenges
Your customers' problems don't look like everyone else's. Your AI shouldn't either. Delight.ai is tuned to the workflows, urgency, and stakes that define your industry.
Build on Trust OS.
Deliver with confidence.
Trust OS: Responsible AI powered by observability, oversight, and control.
- BuildBuild with confidence and ease. Design, test, and launch your AI agent in days, not months, using tools that simplify every step.
- TestValidate early, before it matters. Detect, analyze, and fix potential issues long before they impact your customers.
- EvaluateStay in control, always. Monitor results in real time, measure impact, and continuously optimize your business performance.
Build-Test-Evaluate loop
AI you can trust, continuously tested and improved with every conversation to enhance accuracy and reliability.
Trust OS
A foundational system giving brands full visibility, oversight, and control for transparent and compliant AI operations.
A Sendbird product proven at scale
Built on Sendbird’s enterprise-grade infrastructure, trusted by global brands and powering billions of conversations.
The world’s leading brands deliver with delight.ai.
Quote 1 of 5
Connecting the world with AI concierges.
Powering 300 million users every month.
7 billion+
Conversations every month
De-risk AI investment with battle-tested infrastructure
Gain value out of enterprise white glove support
300M+
Monthly active users
99.9%+
Uptime
Integrate with your customer service tech stack
Delight AI concierge FAQs
Find answers to common questions about AI concierges. Learn how the delight.ai AI concierge works.
An AI concierge is an AI agent that is trained on your knowledge base and customer conversations to provide exemplary service—autonomously.
Like a personal assistant, delight.ai AI concierge can remember guest preferences from real-time conversations and use them to offer tailored, personalized experiences with your brand across channels. They will also apply everything they have learned about your customer to all future conversations with that customer.
You can train your AI concierge to care for your customers at any point in the customer lifecycle—from sales through customer support, in addition to proactive reengagement and renewal.
Yes. Equipped with natural language processing, AI concierges can handle routine tasks that your human concierges and support teams might traditionally take on, such as rescheduling appointments, providing order updates, making local recommendations, and even proactively reaching out to rebook flights that are cancelled.
This frees your staff to focus on enhancing guest experiences in ways that only they can.
The delight.ai platform has a built-in system for monitoring how well your AI agent is adhering to Actionbooks (your standard operating procedures). It’s complete with agent performance metrics and data-driven, AI-generated insights into where gaps are. You have full oversight and control of your AI concierge.
